Professional Experience
Practical experience across ICT support, systems administration,
software development, data operations, and customer engagement.
Provided first- and second-line ICT support to 30+ students and teachers
while managing and maintaining 10+ computers and laptops. Handled
hardware and software troubleshooting, system configuration,
preventive maintenance, ICT asset management, Microsoft 365 support,
and user training.
Key Achievements
-
Reduced ICT issue resolution time by approximately
40%.
-
Increased teacher adoption of digital learning technologies
by approximately 60%.
-
Maintained approximately 98% ICT system availability through proactive
maintenance and timely troubleshooting.
-
Achieved 100% curriculum coverage while integrating technology into
classroom delivery.
30+ Users Supported
10+ Devices Managed
40% Faster Resolution
60% Digital Adoption
98% System Availability
100% Curriculum Coverage
Technical Support
Microsoft 365
Windows
Troubleshooting
ICT Maintenance
Provided end-user technical support using Active Directory,
Microsoft 365, and institutional ticketing systems. Supported
user access, computer configuration, software installation,
troubleshooting, preventive maintenance, and ICT asset management.
Key Achievements
-
Resolved approximately 95% of assigned
ICT support requests within agreed timelines.
-
Reduced workstation setup time by approximately
30% through standardized configuration procedures.
95% Support Resolution
30% Faster Setup
Active Directory
Microsoft 365
Active Directory
Microsoft 365
Ticketing Systems
Windows
Technical Support
Contributed to the development and enhancement of a Procurement
Management System using PHP, React, and MySQL. Supported UI
development, database operations, testing, debugging, and
application improvements.
Key Achievements
-
Contributed to procurement-system enhancements delivered
within project timelines.
-
Improved application reliability through structured
testing and debugging.
PHP
React
MySQL
JavaScript
Git
Promoted the Kapu mobile ordering platform, supported customer
onboarding, and trained customers on digital ordering and
application usage.
Key Achievements
-
Trained 200+ customers on the Kapu
mobile ordering platform.
-
Increased customer registrations and product orders by
over 30% through targeted engagement
and platform demonstrations.
200+ Customers Trained
30%+ Growth
Customer Onboarding
Customer Service
Sales
Digital Platforms
Communication
Problem Solving
Captured, verified, cleaned, and maintained organizational
records while applying data validation and quality-assurance
procedures to support reporting and operational processes.
Key Achievements
-
Processed and validated 5,000+ records
while maintaining high data accuracy.
-
Improved reporting reliability by identifying and
correcting data inconsistencies.
-
Consistently met reporting deadlines while handling
high-volume data-entry assignments.
5,000+ Records
Data Validation
Quality Assurance
Excel
Data Entry
Data Validation
Reporting
Data Quality
Collected survey data through structured interviews and
questionnaires while verifying information for completeness,
consistency, and accuracy before submission.
Key Achievements
-
Collected and verified survey data from
300+ households.
-
Achieved 98% data completeness
through thorough validation and quality checks.
-
Consistently met assigned fieldwork and
data-submission deadlines.
300+ Households
98% Data Completeness
Data Quality
Data Collection
Survey Administration
Data Validation
Quality Assurance
Supported polling-station setup, voter verification, election
documentation, vote counting, and reconciliation procedures
while maintaining accuracy and compliance with established
electoral processes.
Key Achievements
-
Maintained accurate records throughout the polling
and reconciliation process.
-
Demonstrated strong attention to detail, teamwork,
integrity, and accountability in a high-pressure
environment.
Data Verification
Documentation
Accuracy
Teamwork
Compliance
